How do I return an item?
If you're not satisfied with an item that you purchased from us, you can initiate a return up until 7 days after the item is received and marked “delivered.” Item must be returned in original condition and packaging in a resalable condition.
We will offer a 30-day exchange only if the item is in its original packaging and in a resalable condition.
If the item arrives damaged or defective, please file claim within 2 days; different terms may apply.
You will be responsible for any return shipping. A 15% restock fee may apply to the order.
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal, Google Pay, or Apple Pay.
How long does shipping take? What shipping methods do you use?
All orders are ship via a 3PL service with their Truckload (LTL) service or ground with Purolator. Lift gate, door delivery service is provided at time of delivery. However, we will not offer to bring the item inside or in any specific room at this time. If this is a service, you wish to explore please reach out to our sales team at firstname.lastname@example.org and place a special order through there and not on our website. Additional fees may apply.
Please allow 2-4 business days for orders to be processed after your purchase is complete. Shipping takes about 1-2 weeks depends on your location.
Do you offer trade pricing?
Yes, please see our Trade Program section of the website for more information.
Where do you ship from?
All items ship directly from our facility in Toronto, Ontario.
Where do you ship to?
We currently only ship to Canada provinces. We are looking to expand to the US soon so check back soon. Please inquire with our sales team at email@example.com for more information on US availability.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section for details. Please email firstname.lastname@example.org for cancellations.
Damaged or Defective Items
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 48 hours of receipt. Damage claims cannot be filed after 48 hours, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
• Email several pictures of the damaged merchandise to email@example.com
• Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
• In your message, please note your order number and contact information.
• We will work to send your replacement product. Damaged items cannot be returned for a refund.
After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will help to arrange the pickup products for replacement or refund.