We offer a limited 1-year Manufacturer’s warranty on our vanity and closet products.
The warranty begins the date the product is delivered to the customer.
Damages and wear and tear are not covered.
Products and parts that are subject to claims under the terms of the warranty are required to be inspected (customer must provide photos) before any repair or replacement is carried out.
Damages Due to Freight
In the event a customer has signed and accepted products showing visible signs of freight damage; all claims must be reported to Emoya Home within 72 hours of delivery.
Damages must be reported in writing and submitted via email to orders@emoyahome.com.
Images detailing the damage should be taken of both the carton and the merchandise and submitted via email to Emoya Home.
Once Emoya Home's customer service department has reviewed the completed damage report, a replacement order will be processed.
Until otherwise communicated, the customer is required to hold the damaged merchandise until an outcome with the freight carrier has been determined.
Should the customer choose not to receive the damaged merchandise it then becomes the customer's responsibility to inform Emoya Home of their refusal and not the freight company.
Such refusal to accept the merchandise should be clearly noted on the bill of lading.
Replacement Parts
In the event that merchandise requires replacement parts due to defects caused in the manufacturing process or shipping process, Emoya Home will provide these parts at no additional charge. Such parts may include hinges, drawer slides, handles, knobs,
door and drawer.
Requests for missing or defective parts should be submitted via email to orders@emoyahome.com.
Emoya Home is not responsible for any labor costs related to the repair or replacement of damaged or defective products.