Domestic Shipping Policy
Emoya Home offers free shipping on most orders across Canada and the U.S.A. For shipping inquiries to The Canadian Territories, The Maritime Provinces, or states outside of the contiguous U.S.A, please contact our support team at orders@emoyahome.com. Shipping may not be possible to all remote / rural locations. In such occasions, our team will contact you after your order has been placed.
If you believe your address would not be eligible for free shipping, please contact our team at orders@emoyahome.com prior to making your purchase for confirmation.
Shipping Methods:
• Standard Ground Shipping
- This includes Canada Post, FedEx, UPS, FedEx, DHL, or some other common carrier that provides insurance and tracking for small packages. Most standard, small sized, orders are eligible for FREE Ground Shipping throughout Canada and the U.SA. Exclusions may apply to larger box items.
- This is reserved for large, heavy, or oversized items such as vanities, large mirrors, and storage cabinets. As these are placed onto a pallet, require a scheduled delivery, and extra insurance, the cost to ship by this method is more expensive. FREE LTL delivery is currently offered to most residents in Canada and the U.S.A.
*Oversized products are only available to ship with curbside delivery. We do not deliver oversized products into the home.
*Free shipping for Canadian or U.S.A residents may not be possible to remote or rural locations. In the situation that we are unable ship your order, you will be notified via email.
Shipment Processing Time
All orders are processed within 1-2 business days. Upon order placement, a confirmation email will be sent, and a shipping label will be created for the product(s). Once your order has been processed an email containing shipping and tracking information will be sent to you.
In stock items ship within 2-5 business days from the date of order. For items that are not in stock, you will be notified of approximate delivery time via email.
For oversized items, most transit companies will give a courtesy call with a delivery window prior to delivery.
All shipping times are approximate, and Emoya Home cannot be held liable for delays.
*Orders placed after 4:00PM EST Monday to Thursday will not be processed until the following business day.
*Due to the impacts of COVID-19 shipping delays may be experienced, however, shipping updates will be provided if this is the case.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and automatically displayed at checkout. If you are told that an item may not be shipped to your address at checkout, please contact us for assistance.